Help center
Frequently asked questions about Cadances
Everything about plans, market data, privacy and your account.
Getting started
What is Cadances?
Cadances is a portfolio tracker. It tracks your stocks, ETFs, bonds, crypto and commodities, and reports their performance, dividend income, tax exposure and allocation drift. It benchmarks your return against the market, forecasts the next 12 months of income, grades each payout for safety, and shows the withholding tax you can reclaim.
How do I add my holdings?
Three ways. On any plan you can add positions by hand, or import a file from any broker (CSV or Excel, with the columns worked out for you). On any paid plan you can also connect a broker for an automatic read-only sync: daily on Lite and Premium, hourly on Elite and Ultimate.
Does Cadances connect to my broker?
Yes. On any paid plan you connect your broker via read-only API: positions and transactions sync daily on Lite and Premium, hourly on Elite and Ultimate. On the Free plan you import a file instead, from any broker, or add positions by hand. We never see or store your broker password. Connections use OAuth or read-only tokens.
Do I need a paid plan to try it?
No. Every new account starts on the Free plan: one portfolio of up to 15 holdings, a one-ticker watchlist, the dividend calendar, the 12-month forecast, multi-currency totals, performance against benchmarks and the diversification view. No credit card, no time limit. Subscribe when you need broker sync, more holdings or the paid features.
Plans & pricing
What's the difference between the plans?
Every plan tracks your dividends the same way. The difference is depth and limits:
| Feature | Free | Lite | Premium | Elite | Ultimate |
|---|---|---|---|---|---|
| Price | Free | $6.99/mo | $14.99/mo | $29.99/mo | $49.99/mo |
| Portfolios | 1 | 1 | 5 | 10 | Unlimited |
| Holdings | 15 | Unlimited | Unlimited | Unlimited | Unlimited |
| Watchlist tickers | 1 | 5 | 10 | 20 | 50 |
| Portfolio allocation rules | - | - | 10 | 20 | Unlimited |
| Price updates | End-of-day | 15-minute | 15-minute | 30-second | 30-second |
| Calendar, forecast & simulator | ✓ | ✓ | ✓ | ✓ | ✓ |
| Performance, risk & reports | ✓ | ✓ | ✓ | ✓ | ✓ |
| Broker sync | - | ✓ | ✓ | ✓ | ✓ |
| Screener & portfolio rules | - | - | ✓ | ✓ | ✓ |
| Tax reports & reclaim | - | - | - | ✓ | ✓ |
| Alerts | - | - | - | ✓ | ✓ |
| Export | CSV + XLSX | CSV + XLSX | CSV + XLSX | CSV + XLSX + PDF | CSV + XLSX + PDF |
| Customer support priority | Standard | Standard | High | Max | Max |
How do I upgrade or downgrade?
From Plan & billing in your account menu, in a secure Stripe checkout. Every move is priced before you confirm: an upgrade starts immediately, with credit for the time you have not used, and a downgrade takes effect on your billing date, undoable any time before then.
Can I cancel anytime?
Yes, in one click. No phone calls, no retention scripts. You keep your plan until the end of the period you paid for. After that your account returns to the Free plan; your data is kept for 5 months so you can pick up exactly where you left off if you subscribe again, then it is permanently deleted.
Data & accuracy
Where does the market data come from, and how fresh is it?
Prices, history and dividends come from Marketstack, our market-data provider, and are indicative rather than an exchange feed: a quote can lag the market, and coverage can be thinner on small or newly listed instruments. Quotes refresh per plan: every 15 minutes on Lite and Premium, every 30 seconds on Elite and Ultimate. Dividend data refreshes daily on paid plans and weekly on the Free plan. FX rates are independent and updated continuously. When a figure matters, check it against your broker before you act.
How are dividend forecasts calculated?
From each company's declared dividends and historical payment cadence, projected across the next 12 months and converted to your base currency.
Privacy & security
Where is my data stored?
In Frankfurt 🇪🇺 on GDPR-compliant EU infrastructure. We never sell, share, or analyze your trades for any third party. Export everything and delete your account in two clicks, anytime.
Can Cadances trade on my account?
No. Broker connections are strictly read-only: Cadances can see positions to track them, never place trades.
How do I delete my account and data?
From the account page, one click. Deletion is irreversible.
Account
How do I change my email or password?
From the account page. Both require confirming your current password.
Can I track more than one portfolio?
Yes. 1 on Lite, 5 on Premium, 10 on Elite, unlimited on Ultimate, each with its own holdings and base currency.
Support
How do I get help?
Open a ticket from the in-app support inbox. Ultimate, Elite and Premium messages are prioritized.
Still have a question?
Create your free account in 90 seconds, or reach the team from your support inbox.